Last updated: 16 August 2026
This is a starting template, not legal advice. Please have a lawyer review and adapt this policy to your actual data practices before the site goes live — particularly the sections on international transfers and payment data if you serve customers outside India.
When you create an account, place an order, or contact us, we collect information such as your name, email address, phone number, shipping address, and order details. We do not store your full payment card details — payments are processed securely by Razorpay.
We use your information to process orders, communicate order updates, respond to enquiries, and — where you've opted in — send updates about new products or offers. We do not sell your personal data to third parties.
Payments are handled by Razorpay, a PCI-DSS compliant payment gateway. MATSYA does not store your card, UPI, or net-banking credentials on its own servers.
We use session cookies to keep you logged in and to remember your cart contents. These are functional cookies necessary for the site to work, not third-party advertising trackers.
We share order and shipping details with our courier partners solely to fulfil delivery. We may disclose information where required by law.
You may request access to, correction of, or deletion of your personal data by contacting us at hello@matsyagems.com.
For privacy-related questions, write to us at hello@matsyagems.com.
